Return Policy

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Effective: 31 May 2025

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Reporting Damage or Missing Items

If your order arrives damaged or incomplete, notify us within 48 hours of delivery at info@papiglo.com. Please include your order number, a description of the issue, and any photos or videos that support your claim.

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Returns – Unopened Products

We accept returns of unused and unopened products within 14 days of purchase. To qualify:

• Items must be in original, undamaged packaging

• Must be unused

• Must be returned within 30 days of purchase

Clearance items and final sale products are not eligible for return.

If eligible, you may receive:

• A refund (minus applicable fees)

• A store credit

• An exchange of equal value

Return Costs & Fees:

• You are responsible for return shipping costs.

• If your order qualified for free shipping, we will deduct the original shipping cost from your refund or credit.

• A 15% restocking fee will apply to all approved returns of unopened products.

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Returns – Opened or Used Products

Opened products are only returnable if defective.

To request a return for a defective item:

1. Contact us within 14 days of purchase at info@papiglo.com

2. Provide a detailed description, and include photos or video of the issue

3. If the product is confirmed defective, we will offer:

   • A full refund

   • An exchange

   • Or a store credit

We may request the return of the defective product before issuing any refund or replacement.

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Important Notes

• All returns must be authorized by us before being shipped back. Unauthorized returns may be refused.

• Refunds are issued to your original payment method after inspection and approval.

• This policy is subject to change without notice. The policy in effect at the time of purchase will apply.